About

Allergen Policy for Jump Jam Café

At Jump Jam, the safety and satisfaction of our customers are our top priorities. We understand the importance of managing allergens effectively and aim to provide a clear and transparent policy regarding food allergies and intolerances.

Allergen-Friendly Products

• While we offer some allergen-friendly products, such as gluten-free or dairy-free options, we cannot guarantee that these items are free from cross-contamination. This is due to the nature of our open kitchen environment, where allergens may come into contact with food preparation surfaces, utensils, or airborne particles.

Cross-Contamination Disclaimer

• Despite our best efforts to minimize cross-contamination risks, we cannot eliminate them entirely. Our kitchen handles a variety of allergens, including but not limited to nuts, gluten, dairy, soy, and eggs. As such, we take no responsibility for any allergic reactions that may occur as a result of consuming food or beverages from our café.

Customer Guidance

• If you have a severe allergy or are unsure about the safety of consuming our products, we strongly recommend refraining from using our café. Your health and well-being are paramount to us.

• Customers are encouraged to speak with a member of staff regarding any allergen-related concerns. Our team is trained to provide information on ingredients and potential allergen risks.

Transparency and Compliance

• In accordance with UK food safety laws, we provide clear allergen information for all menu items. This includes identifying any of the 14 major allergens as required by the Food Information Regulations 2014 and Natasha’s Law.

• For pre-packed foods made on-site (e.g., sandwiches), full ingredient lists with allergens emphasized will be available upon request.

Staff Training

• Our staff undergo regular training to ensure they understand allergen management protocols. This includes recognizing allergens in ingredients, preventing cross-contamination, and responding appropriately in case of an allergic reaction.

Final Note

We strive to create an inclusive dining experience for all guests. However, given the inherent risks in an open kitchen environment, we urge customers with severe allergies to exercise caution when dining at our café.

This policy ensures compliance with UK regulations while maintaining transparency and prioritizing customer safety.