FAQ
GENERAL
IS THERE AN AGE LIMIT?
One of the great things about trampolining is that anyone can do it, from young children to parents and even grandparents. Jump Jam is fun for ALL ages! However, to ensure everyone is safe, only children aged 6 years or older may jump unaccompanied in the main arena.
Ages 5 and under must be accompanied by a participating adult. This is to make sure big people don’t accidentally bump into small people. We also have Jump Toddler sessions Monday to Friday at 10am and 1pm during term time. How young? - there is no lower age limit.
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ARE TRAMPOLINE PARKS DANGEROUS?
Jump Jam employs the latest technology and safety engineering in an effort to make your jumping experience as safe as possible. Like any extreme sporting activity, injuries can, and do, occur.
However, injuries are rare and usually quite minor. A recent study of trampoline parks across the US found an injury incident rate of 0.02%, with the most common injuries being trampoline burns and bruises. Trampoline parks have a better safety rate than any competitive sport.
Follow our safety rules and the chances of injury are even less.
ARE THERE AGE RESTRICTIONS?
Jump Jam is fun for ALL ages! We have special Jump Toddler activity for children aged under 6 years. If aged under 6, children are not allowed on the main jump arena without an adult also jumping.
We have Jump Toddler sessions every Monday-Friday 10am and 1pm and Saturday 9 am.
There is never an upper age limit, you are never too old to bounce and have fun! However we do advise that you must be a minimum age of 14 to be left in the building without an adult, that a genuine waiver has been filled out by a aparent/guardian or someone over 18 at all times.
CAN I COME AND WATCH?
Yes, you can come and watch all the fun and go upstairs to our mezzanine viewing gallery and cafe. We offer FREE WiFi and you can grab a refreshing drink and a snack.
WHAT SHOULD I WEAR?
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Something comfortable. You will be having a blast and getting a great workout so exercise gear is fine. Jump Jam branded grip socks must be worn on the Trampoline Arena. We sell these at reception with “grippy” bottoms that help you get the most out of your jumping experience and help to keep you safe. Price is £2.00/pair.
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Shirts must be worn at all times.
LOST PROPERTY POLICY?
Jump Jam cannot be held responsible for lost property in our venue. However, we will do our best to ensure that any items lost or found are reunited with their owner. As storage facilities are limited, we can only hold onto lost property and clothing items for a maximum of 30 days, and valuable items for a maximum of six months.
If you have lost property at the park please contact us with a detailed description of the property, being sure to note any unique attributes or identifying features along with the date of loss.
JUMP FITNESS CLASSES - FAQS
WHAT SHOULD I WEAR FOR FITNESS CLASSES?
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Wear what you would wear going to the gym! As long as it's comfortable, doesn't get in the way of you doing some awesome jumping and keeps you cool! Plus you also need Jump Jam branded grip socks for fitness classes too. We sell these at reception Price is £2.00/pair.
HOW MUCH DOES IT COST?
Sessions are £5.00 each.
Block paid sessions still need to be booked in and redeemed within 6 months.
DO I NEED TO BRING ANYTHING?
Bring a bottle of water, we also have a café where you can purchase food and drinks.
DO I NEED TO ARRIVE BEFORE THE START TIME?
Please arrive 20 minutes before your start time in order to check you in. If you haven’t been before you will be required to complete a Physical Activity Readiness Questionnaire (PAR-Q).
IS THERE A WEIGHT LIMIT ON THE TRAMPOLINES?
All participants must be no more than 18 stone.
HOW LONG DO CLASSES LAST?
Classes vary between 45-60 minutes. The higher the intensity of the class the shorter duration as this is based on a High Intensity Interval class which burns the most calories.
WHAT'S THE MINIMUM AGE?
You must be age 16 or over to take part in our Jump Fit classes. Where a participant is under 18 an adult or guardian aged 18 and over must co-sign for them. We do advise that the guardian/parent is present at the park at all times whilst the minor is jumping.
